Information Sharing Policy (texting/SMS, website, email)

We do not sell, rent, or disclose your personal information for marketing purposes. Your phone number will not be shared, sold, or used for third-party marketing. We comply with 10DLC regulations to protect customers from spam and unauthorized messages.

SMS and MMS Communication

We send text messages for the following reasons:
Confirming and reminding you about appointments.
Discussing your health and/or supports following a medical or case management visit.

Quick Guide

Here’s a quick overview of how we connect with new clients and what you can expect when you reach out. If you still have questions, we’re happy to walk you through it.

  • Opting Out: You can opt out of receiving SMS messages from Harbor Care at any time by replying “STOP,” “QUIT,” “CANCEL,” “END,” or “UNSUBSCRIBE” to any of our messages. We will process your opt-out request promptly, and you will receive a confirmation message.

  • Opting Back In: If you opt out and later wish to receive SMS messages again, you will need to re-subscribe through the original opt-in method (e.g., texting the opt-in keyword, submitting a web form or sending a email).

  • Help: You can text “HELP” to receive information about our SMS program, including contact information.

  • Message frequency varies based on the campaign type.

  • For patients at the Health & Wellness Center, let Health Center staff know of any changes to your SMS preferences, or opt out of health center text messages by responding with “8”. You can opt back in at any time by requesting staff assistance. You can reach the Center at 603-821-7788.

Website/Email Privacy Policy

Harbor Care is committed to protecting the privacy and security of all visitors to our website, www.harborcarenh.org. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Information related to donations, event registrations, or service inquiries

We also automatically collect certain technical data such as:

  • IP address
  • Browser type
  • Operating system
  • Pages viewed
  • Time and date of visit

This information helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries
  • Register you for events, programs, or services
  • Process donations
  • Send organizational updates, newsletters, and fundraising appeals (when you opt-in)
  • Analyze website performance and usage

We do not sell, rent, or trade your personal information to any third parties.

HIPAA Compliance

As a provider of healthcare and support services, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect individuals’ medical and personal information. We do not solicit private patient information at www.harborcarenh.org.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enhance your user experience
  • Analyze website traffic
  • Remember your preferences

You can set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may impact the functionality of some parts of our website.

Third-Party Services

We may use third-party service providers (such as payment processors or website analytics services) that collect, process, or store information on our behalf. These providers are bound by their own privacy policies and applicable laws.

Your Choices and Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt-out of receiving communications from us

You can exercise these rights by contacting us at media@harborcarenh.org.

Security Measures

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect or solicit information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The updated policy will be posted here with a revised “Effective Date.” Please review it regularly.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Harbor Care, 77 Northeastern Blvd., Nashua, NH 03062. 603-882-3616. media@harborcarenh.org. You can reach the Harbor Care Health & Wellness Center directly at 603-821-7788.